Analysis has shown that more than 30 % of mobility related calls to the service desk are password related.
The most common problems are:
- Incorrect keystrokes (primarily problems with case sensitivity and special signs).
- No synchronization of e-mail and calendar (expired password).
- User ignorance with password change procedures (may need to change several places).
All password problems can be resolved with PasswordPush, an add-on to Afaria that automatically updates the password on the user’s SmartPhone, when it is changed on the PC.
You can download a product sheet here .